I say so many GREAT things about iPage on this site. But…
Time to lay down the hammer. The rant hammer. It’s like Thor’s hammer but heavier and has a rage face on the part that hits stuff.
iPage’s chat support sucks
Don’t even click that chat button. Seriously, those monkeys will waste your time.
But that’s how it is with all the shared hosting companies. They outsource to this support center in India that does work for so many hosts, they even sometimes ask you which company you’re asking about.
Play this out in your head – you click ‘chat’ and ask a question… dude says his name is Jimmy Johnson or somethin’, and he asks you what company you need help with? Come on, but hey it’s super cheap and you get what you pay for…
NOTE: I will admit I have had reasonable conversations with their chat support people before. It’s hit or miss, and honestly, you’re way better off with REAL support from actual knowledgable web geeks (hit up firstname.lastname@example.org). Those dudes will ALWAYS take great care of you. At least that’s my experience since 2007. Just hearing a friendly voice from a guy named Chris in North America, who helped me figure something out with my website over the phone… that makes it worth it.
You have to pay up front for 1 year or more.
They say it costs $3.50/month.
You get to the payment page and find you have to pay it as 1 year, 2 years or 3 years, with bigger savings/discounts for 2 and 3 years.
See for yourself (currently they have a $2.95/month sale running for the next day or two).
There’s no month to month option in the screenshot below…
BUT here’s the good news: Even if you buy 3 years, you can get your money back if you’re unsatisfied for any reason, at any time. If you use iPage for 8 months and cancel and ask for a refund, you get the remainder of your money back.
This is all standard practice among all the most popular shared hosting companies. They would go bankrupt if they only charged monthly, as it takes a lot of money to run a hosting company.
Also, if you want to pay a monthly fee instead of a yearly discounted package deal, look into VPS, Cloud or Dedicated hosting… but instead of $3.50/mo it’s more like $150.00/month… no go. Game over man!
No SSH Access with iPage
If you love the world of black screens and cryptic messages in old fashioned fonts (like I do), then you’ll be pissed to discover that iPage doesn’t allow SSH.
Unfortunately most shared hosting companies (read: hosting under $10/mo) do not offer SSH. I believe BlueHost still offers SSH access though.
With that said, iPage allows basically everything else you need as a developer. They just block SSH to protect their customers/servers from malicious attacks and increase hosting reliability.
</end rant> Overall, iPage is still a good host
I still use iPage because they’re good value for the money. Just like anyone else, they have their share of problems, but they are superficial for me, so I’m still happy with my websites on iPage.